Student Manager | SODEXO
Mankato, MN • January 2024 – Present
- Team Leadership: Direct student employees by assigning high-priority tasks and ensuring seamless service delivery during peak operational hours.
- Training & Development: Coach new staff on technical procedures and customer service standards to reduce errors and improve workflow speed.
- Technical Troubleshooting: Resolve daily operational and equipment issues, acting as a primary point of contact between staff and management.
- Operational Integrity: Enforce strict organization and safety protocols, including inventory stocking and complex closing duties.
- Conflict Resolution: Manage high-pressure customer concerns professionally, ensuring a positive brand experience through quick problem-solving.